New York – In a major improvement, Port Authority of New York and New Jersey airports will provide passengers with free, unlimited access to high-speed Wi-Fi. The airports providing the new service are John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA) and New York Stewart International (SWF) airports. The effort is part of the Port Authority’s ongoing and renewed commitment to improved customer service and amenities for air travelers at a time when the airports continue to experience record passenger volumes.
The new high-speed Wi-Fi service offers faster speeds – a minimum of 20 megabits per second (Mbps) and up to 50 Mbps – and are available with easy two-click access. Passengers will be able to enjoy unlimited four-hour sessions to the free service.
“The Port Authority has a goal to develop world-class airports and operate them at the highest level of service and quality,” said Port Authority Chairman Kevin O’Toole. “With trending passenger growth across our airports, connecting to a free Wi-Fi network is not just an enhancement in customer service, but also an improvement in efficiency for our business and leisure travelers.”
Passengers will see signage at the airports, throughout the terminals and in the parking garages, describing an easy two-step process to access the airport’s Wi-Fi quickly and seamlessly. Customers select the wireless network at their respective airport, such as “_Free LGA Wi-Fi,” and then hit “Select Free Unlimited Wi-Fi.” A short ad may play before the four-hour browsing session begins.
Port Authority customer surveys have continually put free high-speed Wi-Fi high on the lists of what passengers seek in terms of improved airport amenities, and it comes at a time of record-setting passenger numbers. In the first six months of 2018, more than 66.5 million flyers passed through Port Authority airports, the highest six-month period on record and a 4.3 percent increase over the same period in 2017.
The Wi-Fi rollout is one of several updated customer service amenities the agency is bringing to travelers at each of its airports. The agency recently launched mobile-friendly websites to provide easier access to information such as taxi wait times, enhanced lost-and-found access with improved technology on airport websites and coordination between airport partners, and has made a number of onsite improvements, including upgraded restroom facilities and real-time monitoring of bathroom conditions via a Feedback Now customer push-button. Additionally, the airports are offering an array of new dining options, as well as technology that allows customers to order food directly from the gate.
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency’s network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere. The Port Authority receives no tax revenue from either the State of New York or New Jersey or from the City of New York. The agency raises the necessary funds for the improvement, construction or acquisition of its facilities primarily on its own credit. For more information, please visit http://www.panynj.gov.